FAQ's

Yes. You must contact our Booking Centre through reservas@metrorent.pt, always including your booking number. Booking will be changed as requested and the amount adjusted according to the new order.

In most segments, the minimum age of the driver and additional drivers is 21 years. A young driver rate of €12.20 per day, up to a maximum of €126 per rental, will apply to drivers between the ages of 19 and 21.
Maximum of two young drivers per rental. Drivers must have at least a one-year valid driving license.
Exceptions:
- For vehicles (SIPP Code) of the PWAR, PDAR, GFAR, LFAR, LLAR, PEAD Group, the
minimum age is 25 years (without the possibility of hiring an additional young driver).

Unfortunately you may not collect the car in this case, since the presentation of all documents is mandatory to rent a vehicle.

All vehicle segments available in our fleet must be driven with a license for light vehicles (Category B).

Domestic pets are allowed inside the vehicle. An extra interior cleaning fee (€ 140) will be charged if the car is delivered dirty. For the transportation of other animals, a written authorization from Metrorent is required.

The lessee may only use the vehicle outside the Portuguese mainland in those countries covered by the International Green Card Certificate, after written authorization from Metrorent.
The lessee must request authorization at least 48 hours in advance, assuming that the vehicle cannot leave in the event of Metrorent has not issued an answer.

No, when collecting the vehicle, the additional driver must just be indicated and the documentation of each one of the drivers presented (BI, driving license and taxpayer card).

A valid driving license is required to collect the vehicle at the office. As long as the number of points or infractions has not exceeded the legal limit, the license will remain valid for rental purposes. The validity of the driving license must exceed the date of delivery of your rented vehicle.

Yes, depending on availability at the rental office, you may change your booking, request a higher, or lower vehicle class, when available. The new vehicle will be changed in your booking, as well as the price difference.

Yes, subject to the availability of such vehicles in the rental office. When you arrive at the office in order to collect your vehicle, you may request a higher or lower vehicle class, if available. Metrorent employees will deliver the new vehicle and charge you the price
difference.

No, the owner of the credit card that makes the booking and deposit must be the main driver, as mentioned in the rental agreement.

About the cancellation of bookings and whenever it occurs up to 48 hours before the booking date, no amount will be charged. After this period, the amount corresponding to a rental day is charged.
Exceptions:
- Vehicles with 8 and 9 seats (a daily rent will always be charged).
 

1) Driving license, issued over a year ago, and valid in the EC.
2) Identification document, passport, identity card / citizen card.
3) Taxpayer card for residents in the national territory.

It is possible to lengthen the rental period at the time of collection or during the rental itself.
You should contact or go to the nearest rental office. The extension is subject to vehicle availability and additional payment. Legally, the updated contract is only valid when signed by both parties and, as such, involves a face-to-face procedure. Please note that our contracts offer a 59-minute grace. After this period, the additional value corresponds to 24-hour period.

- Credit cards: American Express | MasterCard | Visa | Diners Club
- Debit cards
- In cash
- With cheques
- Bank transfer

Credit card
The main driver must be in possession of a credit card in his own name to collect the vehicle. The credit card must have sufficient funds available to charge the amount of the franchise / deposit (which will be blocked on the credit card during your rental). The card
will also be used to pay local taxes, additional equipment and any other extra services purchased at the rental counter.
The main driver must present this rental voucher when collecting the car.
See all the information in the Rental Terms and Conditions for more information.

Of course. Whenever you search for renting a vehicle, we will only show the available ones and their prices, without obligation of renting them at all.

If the vehicle is booked at any of our counters, payment will be made upon delivery.
Otherwise, if it is online, you must leave a deposit to guarantee your previous booking.

- VAT (at the current rate)
- Circulation supplement
- Civil liability insurance
- CDW insurance (with franchise liability)*
- 24-hour assistance
*Franchise will depend on vehicle segment.

Yes, if you have a personal accident insurance, it will cover you and other passengers if you are injured in an accident, as well as it will cover damage to your personal belongings.
Personal accident insurance is not automatically included in the rent. However, you may ask the employee at the Metrorent office to add it.

You may confirm the price by making a booking simulation, since it varies according to the vehicle segment and the optional insurance contracted.

You may confirm the price by making a booking simulation, since it varies according to the vehicle segment and the optional insurance contracted.

The amount of the franchise varies according to the vehicle segment and the optional insurance contracted.

You should always complete the Car Accident Friendly Form (from Portuguese Declaração Amigável de Acidente Automóvel, DAAA) and call the authorities. You must inform Metrorent and deliver all documentation related to the claim (DAAA and vehicle) to the
office.

Yes. By hiring an extra ‘additional driver’. With an additional cost of €25 per rental.

The extras available that require an additional payment are: baby seat, additional driver, personal accident insurance, GPS navigation system, delivery and collection not at the agreed hours, delivery of the vehicle at an office other than where it was collected, as well
as franchise exemption.

Of course they do.

Of course, you may use your child seat in your rented vehicle. However, do not forget to bring all the accessories you need to securely secure the chair.

In the Offices section of our website, you may see all the offices where we are present.

Monday to Friday from 8:30 am until 8:00 pm. We have a delivery / collection service for vehicles after agreed hours where an additional fee is charged.

Yes, of course you may. However it will be charged an additional payment for this service.